If you change your mind

If you change your mind, Rhino Bags will accept product exchange or returns of goods (excluding postage) within 30 days of receipt.  Products must be in original packaging with product tags and un-used. Your refund will be processed once the goods have been returned to us. The refund will be processed via the original payment method used.  Please contact us via email at info@rhino-bags.com to receive a Returns Slip and further instructions from us in order to return your item via Australia Post.  Please note it may take up to 28 days for a return via Australia Post to be processed.  We are unable to refund the cost of postage and packing if you change your mind.

If your item is faulty.

If for any reason there is a problem with the products you receive (other than a change of mind) please email us at info@rhino-bags.com, so we can guide you through the returns process and help resolve the problem as swiftly as possible. Please note that we’ll need a photo or two showing the defect/fault, which will speed up the returns process for you.